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Updated: 1 January 2026

Privacy Policy mb8rock — Your Data Protection Is Our Priority

Mb8rock is fully committed to protecting the privacy and data security of every member. This policy clearly outlines how your information is collected, used, stored, and protected throughout your time with us.

256-bit SSL Data Encryption
0 Sale of Data to Third Parties
24/7 Security Monitoring
PDPA Full Compliance
Contents
  1. Introduction
  2. Information Collected
  3. How We Use Data
  4. Information Sharing
  5. Data Security
  6. Cookies & Technology
  7. Your Privacy Rights
  8. Data Storage
  9. Policy Changes
  10. Contact Us

mb8rock's Privacy Commitment: We never sell, rent, or share your personal data with third parties for marketing purposes. Your privacy is not just a policy — it is a core value we stand by.

1 Introduction

Mb8rock ("we", "Platform") respects the privacy rights of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you access or use the mb8rock platform.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. This means you have clear legal rights regarding your personal information, and mb8rock fully upholds those rights.

This policy applies to all users of the mb8rock platform, including unregistered visitors, registered members, and mb8rock mobile app users. By continuing to use our platform, you agree to the practices described in this Privacy Policy.

2 Information We Collect

Mb8rock collects several categories of information to enable us to provide you with a safe, personalised, and high-quality service:

Data Category Example Information Purpose of Collection
Identity Data Full name, date of birth, identification card number Identity verification (KYC) and fraud prevention
Contact Data Email address, phone number Account communications and customer support
Financial Data Bank account details, deposit and withdrawal records Transaction processing and AML compliance
Technical Data IP address, device type, web browser Account security and suspicious activity detection
Usage Data Gaming history, betting records, session duration Platform improvements and responsible gaming
Cookie Data Language preference, login status, platform settings Enhanced and personalised user experience

We only collect information that is strictly necessary for the stated purposes. mb8rock does not collect sensitive data such as your medical information or religious beliefs.

3 How We Use Your Data

Every piece of information we collect is used for defined and lawful purposes. mb8rock uses your personal data for the following purposes:

  • Account management — Creating, verifying, and managing your member account, including the KYC process required to ensure the safety of all users.
  • Transaction processing — Processing deposits, withdrawals, and all financial transactions securely through integrated payment channels.
  • Platform security — Detecting and preventing fraud, money laundering, unauthorised access, and activities that violate our terms of service.
  • Customer support — Responding to enquiries, resolving issues, and providing member support via LiveChat, email, and other support channels.
  • Service improvements — Analysing aggregate usage patterns to improve platform performance, user experience, and game variety.
  • Legal compliance — Meeting applicable legal and regulatory obligations, including Malaysia's PDPA requirements and international AML/CTF standards.
  • Marketing communications — Sending you relevant promotional information, bonuses, and special offers — only if you have consented to receive them.

You may withdraw your marketing consent at any time through the notification settings in your account. Withdrawing this consent will not affect your general use of the platform.

4 Information Sharing with Third Parties

Mb8rock does not sell, rent, or disclose your personal information to third parties for their own marketing or commercial purposes. However, there are limited situations where we may share your data with certain parties:

  • Payment service providers — Payment gateways and banks that process your transactions. They receive only the information necessary to complete the relevant transaction and are bound by strict confidentiality obligations.
  • Game software providers — Game studios and platform providers that supply game content on mb8rock, to ensure game integrity is maintained.
  • Security and anti-fraud agency — Companies that help us detect and prevent fraud, hacking, and illegal activities on the platform.
  • Legal authorities — When required by law, court order, or official investigation by a legitimate authority.
  • Auditors and professional advisors — In their professional capacity, bound by strict confidentiality obligations.

All third parties we work with are required to adhere to privacy policies that are equivalent to or stricter than mb8rock's. We do not permit them to use your data for any purpose beyond what has been specified.

Every data sharing agreement with third parties is protected by a legally binding Non-Disclosure Agreement (NDA) and Data Processing Agreement (DPA).

5 Data Security & Technical Protection

The security of your data is mb8rock's top priority. We continuously invest in industry-grade security infrastructure to ensure your personal and financial information is always protected.

The technical security measures we implement include:

  • 256-bit SSL/TLS encryption — All data transmitted between your device and mb8rock servers is encrypted using banking-grade 256-bit SSL encryption.
  • Two-Factor Authentication (2FA) — An additional security layer requiring identity verification via a second device during login or high-risk transactions.
  • 24/7 security monitoring — Our security team continuously monitors platform activity to detect and respond to any threats in real time.
  • Hashed password storage — Your password is never stored in plain text. We use strong one-way hashing algorithms to protect your credentials.
  • Network segmentation — Personal data systems are isolated from other systems using firewalls and layered access controls.
  • Regular security audits — The mb8rock platform undergoes regular independent penetration testing and security audits.

While no system is 100% impenetrable, mb8rock takes all reasonable and appropriate measures to protect your data from unauthorised access, loss, or disclosure.

6 Cookies & Tracking Technology

The mb8rock platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our site.

Types of cookies we use:

  • Essential cookies — Required for core platform functions such as maintaining login status and session security settings. These cookies cannot be disabled as they are essential for platform operation.
  • Preference cookies — Saving your preferences such as language settings, display themes, and game configurations to deliver a more personalised experience.
  • Analytics cookies — Helping us understand how members interact with the platform so we can continually improve its design and performance.
  • Security cookies — Identifying trusted devices and helping detect suspicious login activity to protect your account.

You can manage cookie settings through your web browser settings at any time. However, disabling essential cookies may affect certain platform functions. mb8rock does not use third-party cookies for advertising purposes.

7 Your Privacy Rights

As a mb8rock member, you have clear privacy rights under Malaysia's PDPA and our own policy. We fully respect and facilitate the exercise of these rights:

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or outdated personal information.

Right to Erasure

You may request deletion of your personal data, subject to our legal obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request restriction of your data processing under certain circumstances permitted by law.

To exercise any of the above rights, contact our privacy team via LiveChat or email. We will process your request within 30 business days.

8 Data Retention Period

Mb8rock does not retain your personal data longer than necessary for the original purpose of its collection. Our retention periods are as follows:

  • Active account data — Retained for as long as your account is active and for the legally required period following account closure for compliance purposes.
  • Financial transaction records — Retained for a minimum of 7 years in accordance with applicable financial and AML/CTF legal requirements.
  • Security and technical logs — Retained for 12 months for security incident investigation and auditing purposes.
  • Support communication data — Retained for 3 years for service reference and improvement purposes.
  • Marketing data — Deleted within 30 days after you withdraw your marketing consent.

Once the retention period expires, your data will be securely deleted or converted into an anonymised form that cannot be linked back to you.

9 Changes to the Privacy Policy

Mb8rock reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or evolving legal requirements. Any material changes will be communicated to you via in-platform notifications or your registered email at least 14 days before the changes take effect.

The "Updated" date at the top of this page always reflects the date of the latest version of this policy. We encourage you to review this page periodically. Continued use of the mb8rock platform after changes take effect will be considered your acceptance of the updated policy.

10 Contact Our Privacy Team

If you have any questions, concerns, or wish to exercise your privacy rights, mb8rock's dedicated data protection team is ready to assist you:

We are committed to responding to all privacy-related enquiries within 2 business days. For formal rights exercise requests, we will provide a full response within 30 days as required under Malaysia's PDPA.

For frequently asked questions about privacy and account security, visit our FAQ page. For more information on platform usage responsibilities, refer to our Terms and Conditions page.

Why Choose mb8rock

Your Privacy is Protected on All Fronts

Mb8rock has built a multi-layered privacy protection system that keeps your personal data secure across every aspect of platform use.

Bank-Grade Encryption

All data transmitted between you and mb8rock's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.

Secure & Trusted KYC

Mb8rock's identity verification process is designed to protect you and all other members. Your KYC documents are stored with full encryption and accessed only by authorised personnel.

No Data Sales

Mb8rock has never and will never sell or rent your personal data to advertisers, data brokers, or any third party for their own commercial purposes.

Full Control in Your Hands

Through your account privacy settings, you can manage your marketing preferences, control notifications, and request access to or deletion of your data at any time.

Full PDPA Compliance

Mb8rock fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your legal rights as a Malaysian user are respected and protected.

Round-the-Clock Threat Monitoring

The mb8rock cybersecurity team operates 24 hours a day, 7 days a week to monitor, detect, and respond to any data security threats in real time.

Your Data Is Safe with mb8rock

Join over 500,000 members who trust mb8rock as their preferred online entertainment platform in Malaysia — with full confidence that their privacy is always protected.

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